Note to Delivery People: We’re Counting on You!
Since the order was prepaid, Swiggy refunded his money. But Chatterjee still wanted to draw attention to this important issue. “What if someone relies on a food app to get food delivered for their guests and the food never arrives?” he wrote. “What if someone is depending on these food apps for their dinner? Will they stay hungry?”
Chatterjee’s decision to raise his concern to Modi and Banerjee may seem excessive, but it shows how dependent many people are on delivery services.
“I want people in the service industry to be more responsible,” Chatterjee told Calcutta Times. “These days, we are all dependent on all kinds of apps and I personally use them and appreciate it. But people who are serving food or medicines through apps should be even more responsible. If a medicine doesn’t get delivered on time, it can be fatal for someone.”
Indeed, this should be a major concern for delivery people. When they knock on doors or ring doorbells and get no answer, perhaps they shouldn’t just leave the food or medicine at the door. Perhaps they should make sure that the customer is still alive.
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Compiled and partly written by Indian humorist MELVIN DURAI, author of the novel Bala Takes the Plunge.
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